Refund policy

At PeakMan, we are committed to providing premium products and ensuring our customers are satisfied. We understand that sometimes a return is necessary, and we have made our process as straightforward as possible while maintaining strict health and safety standards.

1. 30-Day Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns (Strict Health Policy)

Because PeakMan Control is a topical product designed for intimate use, we adhere to strict health, safety, and hygiene regulations.

To be eligible for a return, your item must meet the following conditions:

  • It must be in the exact same condition that you received it.

  • Unopened and Unused: The product packaging must be completely sealed, with all original safety seals intact.

  • It must be in its original packaging.

  • You must provide the receipt or valid proof of purchase (order number).

Non-returnable items:

  • Any product that has been opened, unsealed, or used.

  • Products returned without prior authorization from our support team.

  • Orders returned after the 30-day window has expired.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at support@trypeakman.com with your Order Number and the reason for your return.

  2. If your return is accepted, we will provide you with instructions on how and where to send your package.

  3. Securely pack the item to prevent damage during transit.

Please note: Items sent back to us without first requesting a return will not be accepted or refunded.

4. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

  • Recommendation: If you are returning an item, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for packages lost in transit back to us.

5. Refunds Process

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Processing Time: Please allow up to 7 business days for the refund to appear on your bank or credit card statement, as processing times vary between financial institutions.

  • Rejection: If the returned item is found to be opened, used, or damaged, the return will be rejected, and no refund will be issued. (In this case, the item can be shipped back to you at your expense).

6. Damages and Issues (Exchanges)

Please inspect your order upon reception. If the item arrives defective, damaged, or if you receive the wrong item, please contact us within 48 hours of delivery at support@trypeakman.com with photos of the damaged product and packaging.

We will evaluate the issue and make it right immediately by sending a free replacement. We only replace items if they are defective or damaged upon arrival.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@trypeakman.com.

8. Cancellations

If you need to cancel your order, please contact us immediately. We process orders quickly (within 24-48 hours). Once an order has been handed over to our shipping carrier and a tracking number has been generated, it cannot be canceled. You will need to wait for the item to arrive and initiate a return following the policy above.